Shipping policy

Shipping and Delivery Policy

Order Processing and Dispatch We strive to process and dispatch all in-stock orders within 1 to 2 business days. If there is an unexpected delay or a product is temporarily out of stock, we will contact you as soon as possible to provide an updated timeframe, offer an alternative, or process a refund if you prefer not to wait.

Estimated Delivery Times We ship our products using trackable courier services and Australia Post. While delivery times vary depending on your location, you can generally expect:

  • Standard Shipping: 3 to 7 business days.

  • Express Shipping: 1 to 3 business days.

Please note that these are estimates. Factors outside our direct control, such as extreme weather or regional courier delays, can occasionally extend delivery times. If your order is significantly delayed beyond a reasonable timeframe, please get in touch with us.

Shipping Costs Shipping costs are calculated automatically at checkout based on the weight of your order and your delivery destination. All shipping charges displayed at checkout are final and inclusive of GST.

Lost Parcels and Damage in Transit \ Damaged Items: If your order arrives damaged, please do not dispose of the item or its original packaging. Contact us as soon as possible with a description and photos of the damage. 

  • Lost in Transit: If your tracking information shows no movement for an extended period, or if your parcel fails to arrive within a reasonable time, please contact us. We will launch an investigation with the courier. 

Authority to Leave (Safe Drop) If you select "Authority to Leave" or provide explicit instructions for the courier to leave the parcel in a safe place at your property, you assume the risk for the goods once the courier has marked them as delivered. We cannot offer replacements or refunds for parcels stolen from your property after a successful "Authority to Leave" delivery.

Accurate Shipping Details Please double-check your shipping address at checkout to ensure it is complete and accurate. To help our couriers avoid confusion and ensure a smooth delivery, please use the full words for "Road" and "Street" rather than abbreviations. If a parcel is returned to us because the address provided was incorrect or inaccessible, you may be responsible for the return shipping costs and the cost of redelivery.