Refund policy

Returns and Exchanges Policy

Damages and Issues (Consumer Guarantees) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to repair, replace, or refund the item in accordance with your statutory rights.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods, custom products (including special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Change of Mind & Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

In the event of a change of mind on the product supplied, an exchange for item(s) of equal or greater value will be offered providing the goods initially received have not been opened or used. Refunds are not offered for a change of mind.

Unfortunately, we cannot accept change-of-mind returns or exchanges on sale items or gift cards.

Return Shipping for Faulty Items If you believe your item is faulty, please contact us before returning it. You will initially be responsible for the cost of returning the item to us. Once we receive and inspect the item, if it is confirmed to have a defect covered by the Australian Consumer Law, we will reimburse you for your reasonable return postage costs. Please keep your shipping receipt as proof of cost.

If an item is returned as faulty but is found to be in working order or damaged due to user misuse, you will not be reimbursed for the return postage and will be responsible for the shipping costs to have the item returned to you.

Refund Process For returns involving a defective item, we will notify you once we’ve received and inspected the goods, and let you know the status of your refund or replacement. If you have chosen a refund for a confirmed major failure, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was processed, please contact us at thedevtank@greatsouthernphoto.com.au.